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roborock S8 MaxV Ultra Robot Vacuum & Sonic Mop, 10000 Pa Suction, Corner to Edge Deep Cleaning, Hot Air Self-Drying, Auto Empty & Refill, Detergent Dispenser, Obstacle Avoidance, Black
Sustainability features
This product has sustainability features recognized by trusted certifications.
Carbon emissions from the lifecycle of this product were measured, reduced and offset.
Each Carbonfree Certified product goes through a cradle-to-grave assessment to determine the product’s carbon footprint. The carbon emissions associated with the product are reduced where possible, and remaining carbon emissions are offset with third-party verified carbon reduction projects in renewable energy, energy efficiency and forestry.
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Purchase options and add-ons
Brand | roborock |
Model Name | S8 MaxV Ultra |
Special Feature | Corner to Edge Cleaning, Robot Vacuum and Mop Combo, Advanced Custom Cleaning, Powerful 10000Pa Suction, Built-in Voice Assistant, Video Call, Intelligent Brush/Mop Lifting, Reactive Al Obstacle Recognition, Precision Laser Mapping & Navigation, Low Noise, App Control: Variable Suction Control, Multi-Floor Mapping, No-Go Zone, Advanced Custom Cleaning, Scheduling; Pet Hair Pick Up, Works with Alexa, Auto-Docking, Anti-Fall, Cordless, Edge Cleaning, Washable Filter, Self-Drying, Self-Emptying, Hot water mop washing, Self-Refilling, FlexiArm Design See more |
Color | Black |
Product Dimensions | 16.1"L x 17.56"W x 18.5"H |
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About this item
- All-in-One Dock: Experience automatic emptying alongside hot water mop washing and drying capabilities. Get immaculately clean floors and mops with Intelligent Dirt Detection that re-washes mops until clean as well as re-mops dirty areas for extra cleanliness. With robot water refilling, detergent dispensing, fast charging, dock self-cleaning, and off-peak charging features, enjoy a worry-free cleaning experience like never before. The dock also offers self-cleaning for minimum maintenance.
- Unmatched Vacuuming Performance: 10,000 Pa suction power enables your robot vacuum to reach deeper into carpets and hard floors, effectively capturing dust and debris. The dual-roller design reduces hair tangles and with concealed scrapers to remove hair, enjoy a seamless cleaning experience.
- Corner to Edge Cleaning: FlexiArm Design Side Brush extends effortlessly to reach tight spots, sweeping away debris with ease. The liftable Extra Edge Mop reaches closer to the edges, eliminating hidden dirt. Achieving margins of less than 1.68mm along the edge, with a rotating speed of 185 RPM.
- VibraRise 3.0 Sonic Mopping System: With double vibration modules, it effortlessly tackles dust, dirt, and stubborn stains with its high-speed scrubbing capability of 4000 times per minute. It lifts up to 20mm above the ground while cleaning carpets, enabling simultaneous vacuuming and mopping without leaving unwanted dampness.
- Intelligent Dirt Detection for Re-Wash and Re-Mop + Dir Tect Technology: S8 MaxV Ultra recognizes dirt and cleans adaptively using Dir Tech and Intelligent Dirt Detection, from increasing suction power for heavy dust to cleverly switching to mop-only mode for spilled juice. Intelligent Dirt Detection in the dock ensures that the mops are cleaned based on how dirty the water is during mop washing, and a re-mop of the area that is identified as dirty ensures flawless floors.
- Reactive Al 2.0 Obstacle Recognition and PreciSense LiDAR Navigation : With advanced 3D structured light and an RGB camera to effortlessly identify various floor and room types. This sophisticated system allows the robot vacuum to skillfully identify up to 73 objects such as shoes, pet waste, and floor mirrors, and navigate as needed, ensuring a carefree cleaning experience without interruptions or collisions. Utilizes advanced scanning technology to create detailed maps of the cleaning area in real-time. With 6x Faster Mapping, 3D Map Display, and Multi-Level Mapping your cleaning route is optimized for the best cleanup.
- Built-in Intelligent Voice Assistant: The "Hello Rocky" feature allows users to initiate cleaning tasks and access additional capabilities with a simple voice command, even without an internet connection. Simply say "Hello Rocky" to start the cleaning process, adjust cleaning modes, kickstart mop washing and drying, and more.
- Pet-Friendly Features: Video Call & Cruise lets you check on your pets, schedule automated cruises, or enjoy two-way video calls. With Pet Snaps, the S8 MaxV Ultra captures adorable snapshots of your furry companions during cleanups. Find your pets with just a simple button on the App, S8 MaxV Ultra will roam your home and help you locate your beloved furry friend effortlessly.
Additional Details
Customer ratings by feature
- roborock S8 MaxV Ultra Robot Vacuum Cleaner and Multi-Surface Floor Cleaning Solution Bundle$1,818.98$1,818.98This bundle contains 2 items
- roborock S8 MaxV Ultra Robot Vacuum & Sonic Mop and Disposable Vacuum Bag Bundle$1,831.98$1,831.98This bundle contains 2 items
- roborock S8 MaxV Ultra Robot Vacuum and Dual Main Brush$1,824.98$1,824.98This bundle contains 2 items
- roborock S8 MaxV Ultra Robot Vacuum and Mop with Washable Filter Bundle$1,832.98$1,832.98This bundle contains 2 items
- roborock S8 MaxV Ultra Robot Vacuum & Sonic Mop with Dual Sonic Vibrations Modules Bundle$1,825.98$1,825.98This bundle contains 2 items
- roborock S8 MaxV Ultra Robot Vacuum and Edge Mop Cloth Bundle$1,815.98$1,815.98This bundle contains 2 items
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About Roborock
Founded in July 2014, Roborock specializes in the research, development, and production of robot vacuums and cordless wet/dry vacuums products that make people's lives more comfortable. Roborock has achieved an incredible milestone: The Best-Selling Global No.1 RVC Brand! With nearly a decade of dedication, Roborock has become a driving force in the smart cleaning industry worldwide.
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Product Description
Sustainability features
This product has sustainability features recognized by trusted certifications.
Carbon emissions from the lifecycle of this product were measured, reduced and offset.
Each Carbonfree Certified product goes through a cradle-to-grave assessment to determine the product’s carbon footprint. The carbon emissions associated with the product are reduced where possible, and remaining carbon emissions are offset with third-party verified carbon reduction projects in renewable energy, energy efficiency and forestry.
Product information
Brand | roborock |
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Model Name | S8 MaxV Ultra |
Special Feature | Corner to Edge Cleaning, Robot Vacuum and Mop Combo, Advanced Custom Cleaning, Powerful 10000Pa Suction, Built-in Voice Assistant, Video Call, Intelligent Brush/Mop Lifting, Reactive Al Obstacle Recognition, Precision Laser Mapping & Navigation, Low Noise, App Control: Variable Suction Control, Multi-Floor Mapping, No-Go Zone, Advanced Custom Cleaning, Scheduling; Pet Hair Pick Up, Works with Alexa, Auto-Docking, Anti-Fall, Cordless, Edge Cleaning, Washable Filter, Self-Drying, Self-Emptying, Hot water mop washing, Self-Refilling, FlexiArm Design |
Color | Black |
Product Dimensions | 16.1"L x 17.56"W x 18.5"H |
Included Components | 1* User Manual, 1* Disposable Dust Bag, 1* Power Cord, 1* Dock (Disposable Dust pre-installed), 1* Dock Base & 1* Robot |
Filter Type | Washable Filter |
Battery Life | 180 minutes |
Voltage | 120 Volts |
Power Source | Battery Powered |
Are Batteries Included | Yes |
Control Method | App, Remote, Touch, Voice |
Compatible Devices | Smartphones, Amazon Echo, Siri, Google Home, Smartwatches |
Form Factor | Robotic |
Item Weight | 29.1 pounds |
Manufacturer | roborock |
ASIN | B0CQLPNB2X |
Country of Origin | China |
Item model number | S8 MaxV Ultra |
Batteries | 1 Lithium Ion batteries required. (included) |
Customer Reviews |
4.3 out of 5 stars |
Best Sellers Rank | #31,601 in Home & Kitchen (See Top 100 in Home & Kitchen) #46 in Robotic Vacuums |
Batteries required | Yes |
Warranty & Support
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This Item roborock S8 MaxV Ultra Robot Vacuum & Sonic Mop, 10000 Pa Suction, Corner to Edge Deep Cleaning, Hot Air Self-Drying, Auto Empty & Refill, Detergent Dispenser, Obstacle Avoidance, Black | Recommendations | dummy | dummy | dummy | dummy | |
Try again! Added to Cart | Try again! Added to Cart | Try again! Added to Cart | Try again! Added to Cart | Try again! Added to Cart | Try again! Added to Cart | |
Price | $1,799.99$1,799.99 | -40% $419.99$419.99 List: $699.99 | $1,299.99$1,299.99 | -14% $599.99$599.99 List: $699.99 | $819.99$819.99 | $599.99$599.99 |
Delivery | Get it as soon as Monday, May 20 | Get it as soon as Sunday, May 19 | Get it as soon as Tuesday, May 21 | Get it as soon as Sunday, May 19 | Get it as soon as Sunday, May 19 | Get it as soon as Sunday, May 19 |
Customer Ratings | ||||||
Suction power | 4.3 | 4.3 | 4.3 | 4.1 | 4.2 | 4.2 |
For deep cleaning | 4.0 | 3.8 | 4.1 | 3.8 | 3.9 | 3.6 |
Value for money | 4.4 | — | — | 4.1 | 2.8 | 4.3 |
Battery life | 4.6 | — | — | 4.6 | 4.2 | — |
Alexa integration | 3.5 | 3.7 | 3.8 | — | — | — |
Sold By | Roborock Technology Co. Ltd | Roborock Technology Co. Ltd | Roborock Technology Co. Ltd | Roborock Technology Co. Ltd | Roborock Technology Co. Ltd | Roborock Technology Co. Ltd |
surface suggestion | Carpet, Marble, Wood, Tile | Carpet, Marble, Wood, Tile, Upholstery | Carpet, Marble, Wood, Tile, Upholstery | Hard Floor, Carpet, Wood, Tile | Carpet, Marble, Wood, Tile, Upholstery | Hard Floor |
runtime | 180 minutes | 240 minutes | 180 minutes | 180 minutes | 180 minutes | 240 minutes |
batteries included | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ |
battery average life | 180 minutes | 240 minutes | 180 minutes | 180 minutes | 240 minutes | 180 minutes |
compatible devices | Amazon Echo, Google Home, Smartphones, Siri, Smartwatches | Smartphones, Amazon Echo, Google Home | Amazon Echo, Google Home, Smartphones | Amazon Echo, Google Home, Smartphones | Amazon Echo, Google Home, Smartphones | Smartphones, Google Home |
weight | 29.1 pounds | 16.5 pounds | 28.4 pounds | 15.43 pounds | 17.9 pounds | 8.8 pounds |
Customer reviews
Customer Reviews, including Product Star Ratings help customers to learn more about the product and decide whether it is the right product for them.
To calculate the overall star rating and percentage breakdown by star, we don’t use a simple average. Instead, our system considers things like how recent a review is and if the reviewer bought the item on Amazon. It also analyzed reviews to verify trustworthiness.
Learn more how customers reviews work on AmazonCustomers say
Customers like the mapping feature and app of the robotic vacuum cleaner. They mention that it allows them to map the house and set up the rooms and barriers/no-go zones quickly. They also appreciate the ease of use, and performance. However, some customers are disappointed with stickiness. Opinions are mixed on value, noise, and quality.
AI-generated from the text of customer reviews
Customers like the performance of the robotic vacuum cleaner. For example, they mention it sucks up a lot of dirt, does a good job cleaning, and the mop functionality is equally impressive. Some say it's a wonderful device and well worth the investment. Overall, customers are satisfied with the performance and value of the product.
"...But it never hits anything! We did get it stuck once, but it was our fault. So reliable, we can let it run and forget it is even there...." Read more
"...All in all this a wonderful device and well worth the investment. You still have to clean but not as much as you would without it." Read more
"...Final verdict: Ser Toaster III is a fantastic floor robot. It's not absolutely perfect, but nothing is...." Read more
"We had the top of the line S9+ and M6 combo from iRobot. They worked fine, but had quirks...." Read more
Customers find the robotic vacuum cleaner extremely intuitive, logical, and easy to work with. They also say the app is very user friendly and allows them to completely customize the type of cleaning. Customers also say it's very easy to setup and use, and more convenient to maintain. They mention that the docking base is easy to install and that the compact design allows it to easily navigate under furniture.
"...The AI obstacle avoidance functions well. I noticed a day ago that the robot seemed to run over a white extension cord...." Read more
"...Long Version;Pros:1. The docking base is easy to install.2. It’s self-cleaning3...." Read more
"...-The app is very user friendly and allows you to completely customize the type of cleaning your house needs from room to room and is constantly..." Read more
"...ProsThis is an extremely sophisticated robot compared to the first Roombas: It has on-board cameras that let it locate itself in a 3D space,..." Read more
Customers like the mapping feature of the robotic vacuum cleaner. They mention that it allows them to map the house and set up the rooms and barriers/no-go zones quickly. They also appreciate the precise and good map that it creates of each zone. They say the navigation system is impressive and it uses a camera to map out the rooms.
"...touch to confirm.... once... Way more "intelligent" in mapping and following the map!..." Read more
"...-The Li-dar mapping system works very well and mapped my entire house on the first run allowing to me customize my cleaning session after the very..." Read more
"...on-board cameras that let it locate itself in a 3D space, it creates maps of each zone you want it to clean (although it's not (yet) sophisticated..." Read more
"...I really liked the quick mapping feature on the S7. It allowed me to map the house and set up the rooms and barriers/no-go zones quickly...." Read more
Customers are satisfied with the app. They mention that the app is amazing, spectacular, feature rich, and intuitive to use. They also say that it's rock-solid and everything can be done through the app, making it a fantastic product with many great features. Overall, customers appreciate the superior software, well-designed app, and app control.
"...No leaks! The bot program is 100 times better than our Shark, which we liked, but often called stupid as the Shark would often bang into the same..." Read more
"...THE APP:*The app is relatively simple to use and is a well-designed app...." Read more
"...The bin design is also very smart (both for water and for dirt) - super easy to empty and keep clean...." Read more
"...The App -- The app is usable but a tad clunky; its interface is very unfriendly almost to the point of being unwieldy...." Read more
Customers are mixed about the quality of the robotic vacuum cleaner. Some mention it does a great job on the vacuuming and mopping, leaving pretty lines on the carpet. However, others say that there needs to be better cleaning agents, it loses its place cleaning the house, and that it only briefly extends to clean under things like counter tops and stoves. They also say that it has difficulty cleaning out the vacuum line on the base station and that the product gets lost at times.
"...Say bye bye to mixing soap and water. It has a separate soap dispenser. Clean and dirty water bins are easy to lift, fill, empty, install...." Read more
"...The cleaning power is phenomenal (for lack of a more satisfactory description). This robot vacuum gets five stars and an A+ in my book...." Read more
"...You may need to get a few areas that the Robo might miss but it cleans efficiently. Maintenance is a must.Long Version;..." Read more
"...Additionally, it only briefly extends to clean under things like counter tops and stoves, not nearly long enough for the full length clean...." Read more
Customers have mixed opinions about the value of the robotic vacuum cleaner. Some find it well worth the money, while others say it's kind of expensive. They also mention that the cost of replacing these parts is really high.
"...that this is a separate module for purchase that does seem reasonably priced. So, there's that.*LAST COMMENTS:*..." Read more
"...make this device work but at the end of the day $1500 is still a steep price and will definitely play a factor when deciding if this is right for..." Read more
"TLDR; This device is well worth the money. If you don’t have enough time to clean up, it will make your life much more comfortable...." Read more
"...If you are considering switching, just do it. It’s expensive, but its 100% worth every penny, and the price difference between the iRobot twins and..." Read more
Customers are mixed about the noise. Some mention the system is very stable and more quiet than expected, while others say it's very loud. The base station will be much louder, when it sucks up all the debris from the robot. The automatic dustbin emptying feature is loud for like 30 seconds, and scares their dog.
"...It does an excellent job of emptying the vacuum dirt bin. It also isn't very loud when compared to our Roomba base unit...." Read more
"...There are 4 levels to choose from Quiet, Balanced, Turbo, and Max and then a 5th option which must be manually selected for each cleaning due to..." Read more
"...1. Often gets stuck on wires and certain entryways.2. Can become loud, esp. when deep cleaning.3...." Read more
"...It's also really quiet compared to other vacuums I've had, which means I can let it run at night while I sleep or take calls and it doesn’t bother..." Read more
Customers are dissatisfied with the stickiness of the robotic vacuum cleaner. They mention that it gets stuck under things, on wires, and in random corners. Some say that it rams into things.
"...10. Avoids rugsCons1. Often gets stuck on wires and certain entryways.2. Can become loud, esp. when deep cleaning.3...." Read more
"...performance was acceptable, they were loud, slow, and would get stuck under things...." Read more
"...It has a tough time going from a flat floor to a high shag rug, it will get stuck. We had one in our bedroom and we removed it after it got stuck...." Read more
"...Sometimes gets lost finding the dock.- Sometimes completely rams into things..." Read more
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Biggest complaint is the lack of plain directions. Lots of picture based directions with a separate booklet to explain the pics. App directions aren't much better. Basic instructions are there. How to use features are not. Would love to see directions on how to search for your pet. I think I figured it out, but it isn't readily obvious. If you can setup your own tech gear, you're good to go. If the TV remote baffles you, you're gonna need some help.
When this robot went on sale for Cyber Monday, I went for it. The reviews (here on Amazon as well as other review platforms and articles) were almost universally 5-stars positive, and it seemed to include pretty much everything I wanted in an upgrade. Holy moly y'all, best grand I've spent in a long time. I've had this guy running for almost a month now (because you know I launched him as soon as he was set up), and here are my findings.
Pros:
Quiet!: SO MUCH QUIETER THAN ROOMBA. I can watch TV if I wanted to with this guy running. People on the other end of my conference calls during the day don't hear it, even if don't have my noise cancelling headphones on.
Smart pathing: When I fired it up to do its discovery run, I was amazed at how quickly it performed its initial room discovery. No vacuum running or anything, it just cruised around using LiDAR and other sensors and mapped the heck out of my first floor. On its first full cleaning run, it tightened up its mapping and identified furniture and other items. When it cleans, it performs an outline cleaning of the room and the furniture in it, then cleans the rest of the floors in an efficient and effective pattern. Freakin' awesome. Definitely smarter than a Valheim Troll, unlike my previous Cylons...erm, floor robots.
Object detection: With the camera, LiDAR, and other sensors this guy has, it does a fantastic job of object detection. No more damage to my furniture from repeatedly slamming into legs etc. It will make a guess at what it's run into if it runs into something on the floor. Fabric, shoes, cords, whatever it comes across that is 'unexpected'. Funny story - my husband's Chewbacca head slippers were identified as "pet waste" (I assume due to being brown, and about the size and shape of a pile of big dog poo if viewed from ground level head-on) but that's the only oddball identification I've seen.
Cleaning around furniture: Okay, this is fabulous. The Roombas are awful at navigating dining table and chairs, stools at the counter, etc. Would spend 30% of its battery life stuck under the chairs. Ser Toaster III rocks at it. Gets aaaaaaaaalll the husky glitter from under the table and without beating the snot out of my chair legs.
Mopping: Look, I know I could probably do better on my hands and knees with a bucket, but pass. My entire first floor is ceramic tile and it now gets a nice sponge bath every day. They look and feel quite clean, my socks are clean, and judging by the water I'm dumping out of the tank, ST3 is definitely getting the job done. I love that it goes and cleans the mop frequently rather than dragging a dirty rag around the house. I also bought extra mop pads so I can change them out every other day or so and get them a thorough trip through the washer.
Fur removal: Both in removing it from the floors and being able to remove it from the machine, I give it a 12/10. Despite my Husky pack's best efforts, there are no fluff drifts. I still have to bust out the Dyson on the weekly to get the cracks and crannies, but I could probably get away with less often if I was slightly less extra about the fur removal. But seriously? Whoever designed the roller was a frigging genius. Rather than fighting to unwrap the fur from the ends, the ends just twist off so you can slide the whole fur bundle right off. To whomever designed that roller: I love you. Seriously, I love you.
Cleaning the unit: Another win here. The brush assembly that cleans the mop head has a little lever you can flip up to remove the brush and do any fuzz removal or give it a rinse. The filter that catches any debris (leaves, stray fur) lifts right out for cleaning as well. (Learn from my mistake, put a paper towel under it or you're gonna make a muddy mess on your way to the sink). The bin design is also very smart (both for water and for dirt) - super easy to empty and keep clean.
Scheduling: I love being able to set different routines and schedules. I work from home, so being able to set the robot to go vacuum my office at 5:45am and subsequently ignore my office when it does its noon run is great. You can set quiet hours where it will do a job, but it will turn down its voice and not empty itself. The office run it does for me is after I've gone to the gym, but before my husband wakes up, so it returns quietly to its dock and doesn't empty itself until it goes to do its noon "daily maintenance" cleaning. This is important because when it does empty the dust bin, it is LOUD AF. But just for about 10 seconds or so.
The app: I like that I can view where the robot is, how it cleaned, what the maintenance status is (it reminds me to clean the sensors, clean the filter, etc), any objects detected, etc. See cons for what I don't love.
Cons:
The app: The app is not particularly intuitive. The routines are in a completely different place than scheduling, for example. That's honestly my biggest beef. App needs a serious UX overhaul.
Dust bin bag: This is a disposable vacuum bag. I wish the design didn't require a disposable and non-reusable bag.
Carpet: I have a large rug in my office with a fairly low pile. After observing how it does on this carpet, I don't think I would recommend this unit to anyone with plushy carpeting. It uses a rubber roller rather than a brush, and I just don't think it would do a particularly amazing job of grooming the pile. Toaster (the disgraced Roomba) has moved upstairs (AKA No Dog's Land), and I think because of the double roller with an actual brush, it performs better on carpet with any kind of pile. If you just have area/throw rugs with a lower pile or berber type carpet, I think it'll do fine.
Throw rugs: Speaking of throw rugs, mixed bag on those. I have a couple it will successfully navigate, but others (like my bathroom rugs) it wants to drag around. I know which ones it'll mess with now, so I pick them up. The ones it doesn't mess with, it really nicely lifts the mop up so you don't end up with a wet rug, then puts it back down once its off the rug.
Final verdict: Ser Toaster III is a fantastic floor robot. It's not absolutely perfect, but nothing is. This gets close enough for me to say unreservedly that I would buy it again. If you can swing the cost on this unit (including the recurring cost on the bags and replaceable parts like the edge brush and such), it's totally worth it.
Top reviews from other countries
Unboxing and setup was so easy and fast. Within 5 minutes our robot was setup and ready to use for the first time. We immediately sent it out to do the mapping. We were extremely happy, and very entertained watching our Roborock S7 run it's routine.
All the features and options were amazing. It 100% avoided hazards, identified obstacles, intelligently cleaned, mapped, and returned to dock without issue or getting stuck, lost, etc. It vacuumed TIGHT to edges and around corners.
The vacuum suction and the mopping was better than expected. From hard floors to carpet, the cleaning was thorough and impressive. As good as what I can do by hand.
The auto clean was amazing. It automatically emptied the dirty water to the receptacle. It auto emptied the rubbish bin after a vacuum. It auto washed the mop after a mopping. All we had to do was ensure the clean water bin was full and and the dirty water biin was emptied. The low maintenance made this extremely user friendly.
The scheduling made it easy to 'set and forget'. Although it was very difficult to leave it alone and NOT go on the app to start a manual clean, lol.
All in all our purchase was an easy 10/10 - until it stopped working in the middle of a scheduled clean on Saturday Night (48 hours after receiving it). Just like that - BLAM - dead/offline. Battery was at 77% according to the app. A voice spoke "Cannot turn on, this will take about 5 minutes." This voice repeated several times over a 45 minute period. It did not turn on. I tried holding the power button for 15-20 seconds. It did not turn on. I tried placing it back in the dock manually. It did not turn on. I tried to do a factory reset following the instructions. A voice prompted "Restoring factory setting, this will take about 5 minutes", and the power button flashed. After a while a voice repeated "Cannot turn on, this will take about 5 minutes." Firmware was up to date.
I contacted Roborock support and I was prompted to take a video and respond to their email. Shortly afterwards I was advised its defective and to exchange it. No worries. Defective tech out of the box is not a problem and is not reflective of the product as a whole. It happens and I understand that. However, this is when the trouble began and where the 1 star derives from.
I immediately started a warranty exchange through Amazon online, as Amazon was my seller and supplier. I was told they do not do exchanges - I have to go through Roborock because they are the manufacturer (says the Amazon message). So I did, Roborock stated they do not do exchanges in this case because Amazon was the seller, so I have to - HAVE TO - get it done through Amazon. Once more, speaking to customer service, Amazon stated there is no way in their system to effect a warranty exchange because its not in the arrangements with this manufacturer. Back and forth. Several emails. Weeks. This process took longer than our actual ownership/use of the robot. So we eventually packed up our brand new, used 3 times, used less than 48 hours, Roborock S7 in it's original packaging and returned to Amazon for a full refund out of frustration. A refund was our only option. Since an exchange was our expected/desired resolution, and was not provided at all despite being a seller of the product, we can only give 1 star at best for this product review here. Because support is as key to a product as function.
We found another seller, Best Buy, who provides full in house warranty, returns, exchanges, and repairs for one year from purchase before manufacturer takes over. So we bought another one from Best Buy for considerably less price also. Like hundreds.
BUYER BEWARE - Amazon is NOT the place to buy this robot Vacuum.
Reviewed in Canada on December 20, 2022
Unboxing and setup was so easy and fast. Within 5 minutes our robot was setup and ready to use for the first time. We immediately sent it out to do the mapping. We were extremely happy, and very entertained watching our Roborock S7 run it's routine.
All the features and options were amazing. It 100% avoided hazards, identified obstacles, intelligently cleaned, mapped, and returned to dock without issue or getting stuck, lost, etc. It vacuumed TIGHT to edges and around corners.
The vacuum suction and the mopping was better than expected. From hard floors to carpet, the cleaning was thorough and impressive. As good as what I can do by hand.
The auto clean was amazing. It automatically emptied the dirty water to the receptacle. It auto emptied the rubbish bin after a vacuum. It auto washed the mop after a mopping. All we had to do was ensure the clean water bin was full and and the dirty water biin was emptied. The low maintenance made this extremely user friendly.
The scheduling made it easy to 'set and forget'. Although it was very difficult to leave it alone and NOT go on the app to start a manual clean, lol.
All in all our purchase was an easy 10/10 - until it stopped working in the middle of a scheduled clean on Saturday Night (48 hours after receiving it). Just like that - BLAM - dead/offline. Battery was at 77% according to the app. A voice spoke "Cannot turn on, this will take about 5 minutes." This voice repeated several times over a 45 minute period. It did not turn on. I tried holding the power button for 15-20 seconds. It did not turn on. I tried placing it back in the dock manually. It did not turn on. I tried to do a factory reset following the instructions. A voice prompted "Restoring factory setting, this will take about 5 minutes", and the power button flashed. After a while a voice repeated "Cannot turn on, this will take about 5 minutes." Firmware was up to date.
I contacted Roborock support and I was prompted to take a video and respond to their email. Shortly afterwards I was advised its defective and to exchange it. No worries. Defective tech out of the box is not a problem and is not reflective of the product as a whole. It happens and I understand that. However, this is when the trouble began and where the 1 star derives from.
I immediately started a warranty exchange through Amazon online, as Amazon was my seller and supplier. I was told they do not do exchanges - I have to go through Roborock because they are the manufacturer (says the Amazon message). So I did, Roborock stated they do not do exchanges in this case because Amazon was the seller, so I have to - HAVE TO - get it done through Amazon. Once more, speaking to customer service, Amazon stated there is no way in their system to effect a warranty exchange because its not in the arrangements with this manufacturer. Back and forth. Several emails. Weeks. This process took longer than our actual ownership/use of the robot. So we eventually packed up our brand new, used 3 times, used less than 48 hours, Roborock S7 in it's original packaging and returned to Amazon for a full refund out of frustration. A refund was our only option. Since an exchange was our expected/desired resolution, and was not provided at all despite being a seller of the product, we can only give 1 star at best for this product review here. Because support is as key to a product as function.
We found another seller, Best Buy, who provides full in house warranty, returns, exchanges, and repairs for one year from purchase before manufacturer takes over. So we bought another one from Best Buy for considerably less price also. Like hundreds.
BUYER BEWARE - Amazon is NOT the place to buy this robot Vacuum.