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Lights: The lights are a nice touch, and look much better indoors, as you can probably tell from the video. Although a night flight outdoors would be good too I'm sure.
Remote: The remote is a video game style controller, and it's very easy to use. it the thumsticks provide enough resistance that you can move them around in increments without making the helicopter hard to control. IF you let go of the controller entirely, the helicopter will just hover, which is fantastic. If you get nervous or something, you can let go so it hovers, then just hit the "take off/land" button and it will gently drop until it senses the ground, pause, then gently land. There is also a trim feature, although I've not had to use it. Straight out of the box the helicopter took off and hovered straight, didn't turn, fade, yaw, nothing, which was great because that's often an issue with RC helicopters.
Age: the box says under 14 should use with parental supervision. Depending on the kid, I'd let a 9 or 10 year old do it without supervision, and I'd let a kid as young as 6 or 7 fly it, especially outside without wind (really nobody should try to fly it in the wind), this thing is EASY.
Battery Life: I'm impressed. On the box it says "15 minutes play time." I figured that probably meant each battery would last 7-8 minutes, NOT SO. I wanted to get an accurate picture of what each battery could do so I let the helicopter run, without landing, for the entire life of the battery. It lasted just short of 18 minutes in continuous flight. eventually the light started flashing on the helicopter to warn you it was getting low, and at that point it won't let you change the color of the light from the remote anymore. Eventually, it just lowered itself and landed. SO if you're sharing this helicopter between 2 kids, and you tell them they'll each get 1 battery worth of life, chances are they'll each get 15 minutes+ of play time, which in my experience is plenty for one of these. Often the battery outlasts the kid's interest.
In all, 5 stars, 2 batteries is a plus, nice to have spare parts, easy to use, can't go wrong here really. I didn't have to use customer service at all, so I can't speak to that, but I'm happy not to.
