Picture 1 of 1
Picture 1 of 1
The Power of WOW: How to Electrify Your Work and Your Life by Putting Service Fi
US $2.37
Condition:
Shipping:
Located in: Tucson, Arizona, United States
Delivery:
Estimated between Thu, May 2 and Mon, May 6 to 43230
Returns:
Payments:
Special financing available. See terms and apply now- for PayPal Credit, opens in a new window or tab
Earn up to 5x points when you use your eBay Mastercard®. Learn moreabout earning points with eBay Mastercard
Shop with confidence
Seller assumes all responsibility for this listing.
eBay item number:156140594229
All net proceeds will support Goodwill Industries of Southern Arizona, Inc
- Official eBay for Charity listing. Learn more
- This sale benefits a verified non-profit partner.
Item specifics
- Condition
- ISBN
- 9781948836579
- Book Title
- Power of Wow : How to Electrify Your Work and Your Life by Putting Service First
- Item Length
- 9.3in
- Publisher
- BenBella Books
- Publication Year
- 2019
- Format
- Hardcover
- Language
- English
- Item Height
- 0.8in
- Genre
- Business & Economics
- Topic
- Industries / Retailing, General, Commerce, Workplace Culture
- Item Width
- 6.2in
- Item Weight
- 20 oz
- Number of Pages
- 272 Pages
About this product
Product Information
Happy customers. Passionate employees. A highly recognizable brand known for delivering on its promises. That's the power of WOW. From its birth during the Dot Com Boom in 1999 to its acquisition by Amazon in 2009, Zappos, the customer service company that just happens to sell things online, continues to turn heads with its disruptively entrepreneurial spirit and radically innovative employees. Ever unfolding throughout two decades, Zappos continues to outlive the seemingly inevitable short lifespan of the average corporate company. How do they do it? In The Power of WOW , the essential follow-up to Tony Hsieh's Delivering Happiness , Zapponians from every part of the business share powerful stories and lessons that they have learned in business and life--from delivering empathetic customer service in the face of devastating circumstances to creating a self-organized organizational structure using Market-Based Dynamics and everything in between. Fast-paced and filled with authentic, diverse voices, The Power of WOW gives readers an exclusive and immersive understanding of how one company is finding resilience. This glimpse inside the world of Zappos shows how a self-organized company is opening up avenues for passionate individuals to unleash their undiscovered strengths in the workplace and evolve the business from the inside out. Whether you are a customer, an employee, a business leader, shareholder, entrepreneur, or just happened to pick up this book, The Power of WOW will, ultimately, show how leading and infusing humanity into the workplace can change everything in your business, your community, and your life.
Product Identifiers
Publisher
BenBella Books
ISBN-10
1948836572
ISBN-13
9781948836579
eBay Product ID (ePID)
24038587168
Product Key Features
Book Title
Power of Wow : How to Electrify Your Work and Your Life by Putting Service First
Format
Hardcover
Language
English
Topic
Industries / Retailing, General, Commerce, Workplace Culture
Publication Year
2019
Genre
Business & Economics
Number of Pages
272 Pages
Dimensions
Item Length
9.3in
Item Height
0.8in
Item Width
6.2in
Item Weight
20 oz
Additional Product Features
Lc Classification Number
Hf5415.5.Z374 2019
Reviews
"A must-read about an extraordinary business endeavor in our everyday world. Tony and company have pioneered how to scale organizational effectiveness with heart, and much of their story is shared here with transparency, humility, and great storytelling. This provides a glimpse of the future of how to get things done on the planet, sustainably, with efficient elegance." -- David Allen, author of Getting Things Done: The Art of Stress-Free Productivity "Customers will never love a company until the employees love it first, and Zappos proves it. Lots of CEOs love to write books to tell us how great their companies are; what a treat to hear the stories from the actual employees who work there." --Simon Sinek, optimist and New York Times bestselling author of Start with Why and Leaders Eat Last "Zappos is a powerful example of a modern company that has embraced a simple truth: Passionate employees are any organization's single greatest asset. The Power of WOW is a timely reminder that no business leader can afford to ignore the value of an inspired workforce." --Chip Conley, hospitality entrepreneur and author of Wisdom at Work "Over the past decade, I've had the privilege of training thousands of Zappos employees. What a remarkable and resilient company. The highly personal stories and lessons in this book should be read by all modern business leaders--and anyone who wants to make customers and employees alike say WOW!" --Dr. Sean Stephenson, professional speaker and author of Get Off Your "But" " The Power of WOW offers the wisdom of the collective: a direct glimpse into the thinkers, dreamers, and doers that bring Zappos to life every day. This collection of stories will fuel a passion that you can bring back to your business and take your own culture to the next level." --BJ Bueno, founder of The Cult Branding Company "This book showcases the vulnerability, the realities, and the highs and lows of an aspirational human company building upon its foundation--people first. The Power of WOW is not a social-hype piece, but a reinforcement that its perception and its reality are, in fact, one and the same." --Mick Ebeling, founder and CEO of Not Impossible Labs
Table of Content
Contents Tony's Welcome Introduction: A Higher Purpose Part I - Connecting Chapter 1: The Heart of the Service-Minded Culture Chapter 2: People Power Chapter 3: Individuality Welcomed Chapter 4: Trust in Action Chapter 5: Beyond Profits Part II - Cultivating Chapter 6: Below the Surface Chapter 7: Navigating Changes Chapter 8: Sharing Values Chapter 9: Driving Change Part III - Creating Chapter 10: Early Adapters Chapter 11: The Evolution Revolution Chapter 12: The Future, Now Chapter 13: The Power of Zappos Adaptive Afterword Appendix A: The Oath of Employment Acknowledgments About the Authors
Target Audience
Trade
Lccn
2019-015086
Illustrated
Yes
Item description from the seller
Seller assumes all responsibility for this listing.
eBay item number:156140594229
Shipping and handling
| Pay only $13.94 shipping on orders of 7 or more eligible items from tucsongoodwill. |
| Save up to $2.00 on shipping when you buy additional eligible items from tucsongoodwill. |
Item location:
Tucson, Arizona, United States
Ships to:
United States
Excludes:
Africa, Asia, Barbados, Bermuda, Canada, Central America and Caribbean, Europe, French Guiana, French Polynesia, Greenland, Guadeloupe, Libya, Martinique, Mexico, Middle East, New Caledonia, Oceania, Reunion, Russian Federation, Saint Pierre and Miquelon, South America, Southeast Asia, Ukraine, Venezuela
| Shipping and handling | To | Service | Delivery*See Delivery notes |
|---|---|---|---|
| US $3.99 | United States | Economy Shipping | Estimated between Thu, May 2 and Mon, May 6 to 43230 |
| US $8.99 | United States | Expedited Shipping (USPS Priority Mail®) | Estimated between Tue, Apr 30 and Fri, May 3 to 43230 |
| Handling time |
|---|
| Will usually ship within 1 business day of receiving cleared payment. |
| Taxes |
|---|
| Taxes may be applicable at checkout. Learn moreLearn more about paying tax on eBay purchases. |
Return policy
| After receiving the item, contact seller within | Refund will be given as | Return shipping |
|---|---|---|
| 14 days | Money Back | Buyer pays for return shipping |
Refer to eBay Return policyopens in a new tab or window for more details. You are covered by the eBay Money Back Guaranteeopens in a new tab or window if you receive an item that is not as described in the listing.
Payment details
Payment methods
Seller feedback (32,010)
i***! (7213)- Feedback left by buyer.
Past 6 months
Verified purchase
PERFECT! Recommended seller, great communication, fast shipping, well packaged and just as described/expected. Thank you!
r***e (746)- Feedback left by buyer.
Past month
Verified purchase
***** A+ Seller. Excellent transaction. Multiple purchases made over time and all went very well. Item precisely as described. Packing and shipping were performed diligently to ensure a safe & speedy delivery. Will consider future purchases without hesitation. I very much appreciate that the seller is very good in combining the shipping of multiple items together and passing along the savings back to me. Will be buying more things with confidence.
e***a (50)- Feedback left by buyer.
Past 6 months
Verified purchase
Excellent seller with top tier customer service and communication! 5 ⭐️⭐️⭐️⭐️⭐️! Kept me informed at every step. Highly recommend! Product exactly as described and quick shipping!
Product ratings and reviews
More to explore :
- Yours Magazines,
- Fyi for Your Improvement Books,
- Choose Your Own Adventure Fiction Hardcover Books,
- Choose Your Own Adventure Fiction Paperbacks Books in English,
- Choose Your Own Adventure Fiction Random House Fiction & Books,
- Choose Your Own Adventure Action Fiction Fiction & Nonfiction Books,
- Choose Your Own Adventure Fiction Books & Fiction 2000-2009 Publication Year,
- Life Magazines,
- Life Magazines 1940-1979,
- Outdoor Life Magazines